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Customer Story: An Urgent Shipment

2024-09-24 Visits:

A customer in Nanjing ordered a batch of professionally customized printed warning tapes in boxed format. The delivery time had already been agreed upon by both parties, and Jinneng Power made the goods in advance according to the plan, preparing to ship them on the same morning.

However, just before shipment, the customer suddenly called and said that due to changes in the situation, this batch of warning tapes must be used on the same day, with a tone of anxiety and helplessness. Upon hearing this news, the employees of Jinneng Power were as anxious as ants on a hot pot.

They immediately took action and contacted multiple logistics and courier companies, but the response they received was that they could not deliver in such a short time. Just when everyone was helpless, the chairman of the company, Mr. Li, proposed a bold idea: to try using air freight.

At that time, air freight was not as popular as it is now, but Mr. Li firmly believed that this was a feasible solution. They quickly searched for contact information for air freight and after a series of inquiries, found that it was indeed possible to deliver on the same day through air freight, which gave everyone hope.

However, things are not that simple. Air freight has a receiving point in the city, but can only deliver goods to Zhengding Airport within the designated time in the afternoon. This means that even if air freight is chosen, it can only catch the afternoon flight and still delay the customer's use. The employees of Jinneng Power did not give up and decided to directly deliver the goods to Zhengding Airport. They quickly arranged vehicles to transport the goods to the airport and completed the air freight check-in procedures. After some effort, this batch of warning tapes was delivered to the customer's hands in just over 2 hours.

Since then, they have started innovating various emergency delivery solutions, such as air freight, chartered cars, etc., to meet customers' urgent needs. Although these methods may increase costs, Jinneng Power always adheres to the commitment of "completing ahead of schedule and delivering on time" to ensure that customers can receive satisfactory products in the first time.

No matter what difficulties you encounter, as long as you don't give up or give up, are willing to use your brain and innovate, you will definitely find a solution to the problem.


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