One day in 2019, Xiao Du, a sales specialist at Jinneng Power, received an unfamiliar phone call.
The young man on the other end of the phone called himself Manager Pang and asked directly about the product details of the insulation rubber pad, showing a strong demand for immediate stock. What surprised Xiao Du was that Manager Pang was very different from previous clients. Generally speaking, after inquiring about production and availability of goods, customers will directly seek a quotation. But Manager Pang is completely opposite, with the topic heading straight to product quality and safety, particularly focusing on the topic of "odor".
After answering Manager Pang's questions one by one, Xiao Du further inquired about the detailed situation and finally revealed the background reasons for this procurement. Originally, Manager Pang's unit had just completed the construction of the distribution room, and the procurement and laying of insulation pads were all carried out by the construction party on behalf of them. However, just before the trial operation of the distribution room, Manager Pang received a large number of complaints and feedback from power maintenance personnel. After entering and exiting the newly completed distribution room, the power maintenance personnel of the unit found that the pungent odor inside the room was extremely strong, and the source of the odor was the insulation rubber pad laid on the ground. The maintenance personnel explained to Manager Pang that only insulation pads made from recycled rubber would have such an odor. However, high-quality insulation pads on the market are made of natural rubber as the raw material, which only emits the smell of natural rubber. After receiving feedback, Manager Pang organized employees to put away the already laid insulation pads, hoping to reduce unpleasant odors through outdoor ventilation and drying. However, this action once again turned the tide of the event: the smell of this batch of insulation pads not only did not weaken, but also caused the grass underneath the pads to wither and die in patches. This unexpected fact was like a bolt from the blue, shocking the entire unit. In addition to panic, the power maintenance personnel analyzed that the source of the raw materials for this batch of insulation pads was unknown and the quality was questionable. However, the odor it emits is highly likely to be toxic, and employees are concerned that prolonged breathing may lead to malignant diseases such as leukemia and refuse to use this batch of insulation pads. The withered grass weighed heavily on the shoulders of the entire unit like iron evidence, and the leader immediately instructed Manager Pang to make new purchases, ensuring that they were odor free and healthy.
That's why Manager Pang, through careful selection, proactively contacted Jinneng Power, which is renowned for its quality throughout the industry, hoping to receive satisfactory answers. After learning about the entire process of the matter, Xiao Du explained in detail to Manager Pang about the quality of Jinneng Power's rubber pads and ensured their safety and health. To dispel more questions from Manager Pang, Xiao Du took the initiative to send samples by mail and pointed out that after receiving the samples, Manager Pang's unit would definitely receive ideal answers.
A few days later, Manager Pang received the samples and handed them over to the unit leaders and power maintenance personnel for personal inspection. The results were beyond expectations, as the rubber pads of Jinneng Power not only passed various national standard tests, but also emitted only the soft scent of natural rubber. In order to catch up with the project schedule, Manager Pang quickly finalized this batch of insulation pads that the entire unit was eager to praise. Xiao Du also sent out the already prepared stock, filling the gap that delayed the project progress as quickly as possible.
After a period of time, Xiao Du will regularly visit Manager Pang. Manager Pang stated that the insulation pads have been fully installed in the distribution room and have not emitted any irritating odor. The electrical workers responsible for maintenance are very satisfied.